Please request the appropriate type of unit for your cat's vaccination status.

We do recommend vaccinating for the health of your cat, this will also provide more boarding options.

Payment

• Payment is due at check-in and all extra charges incurred by check-out.
• We accept payment by EFTPOS, cash and bank deposit; we do not have credit card or payWave facilities.

• Deposits are required for bookings during Christmas/New Year period 20th December - 7th January.
• After 1st December deposits are non-refundable.

Deposits for bookings during Christmas/New Year period 20th December - 7th January are non-refundable after 1st December.

As we don't charge for any other cancellations please give us as much notice as possible.

The more information you give us, the better we can tailor our services to meet your cat’s needs.

The following are included:

• bedding, food & bowls, pine litter & litter trays, toys, scratch posts.
• maintenance grooming.
• heat pads for hairless, older or arthritic cats.
• administering of medication (tablets, oral suspensions, ointments, injections, inhalers)
• updates of your cat’s stay as and when we can.

We provide premium food suited to the needs and life stage of your cat. This consists of:

• Dry food - Royal Canin biscuits (kitten and several non-prescription varieties of adult food stocked)
• Wet food - rabbit and possum meat (cruelty_free wild caught stored frozen  fed raw)
• Treats - Temptations

Please bring any prescription food.

You may provide other food if you wish. As it takes longer to prepare separate meals there is no discount for supplying your own food.

Your booking is an appointment for a date and time slot (morning or afternoon).

Please keep to your arranged check-in and check-out times as we do not open when there are no scheduled movements. Please don’t rock up and hope for the best.

If your plans/circumstances change, please update us asap: preferably in writing - by text if your cat is already in board -
m: 027 350 6090.

Our EXPRESS service involves handover of cat in carry cage at Reception (or your car) instead of seeing your cat into or from their boarding unit. Feel free to request this if you need to be somewhere in a hurry, it helps you out for us to get your cat ready to go, or you find it hard to get your cat into their carry cage. Of course if you need a contactless process then this is the one to request.

Need some wiggle room? We also provide our EXPRESS service for check-in and check-out 30 minutes either side of our normal hours, by prior arrangement and without extra charge.

Please note:
EXPRESS check-in: we do expect a discussion with you on your cat’s current health status if

• you are a new client
• your cat has existing health conditions
• your cat has a new condition/requirements.
  

EXPRESS check-out: please provide an arrival time and update us as necessary on the day. This will ensure that your cat spends the minimum amount of time sitting in their cage waiting. 

We appreciate you respecting our opening hours and the appointments (check-in and check-out dates and times) that you have booked. By prior arrangement we may open outside our normal hours.  Note that we also have shutdowns as indicated in Holiday Closures, any agreed check-ins and check-outs during this time are Out of Hours.

Out of Hours fee will apply (see Rates).

Check out our EXPRESS service if you need a little wiggle room around our open hours.

Our Christmas booking period runs from 20th December to 7th January each year.

The minimum charge during this time is 5 days. Yes, you could book for a shorter period of time, but the charge will be for 5 days. Your charge will be for all days booked, regardless of later check-in/earlier check-out.

We will take placeholder bookings until September, when we ask for a deposit to confirm your place.

Until 30th November we will process refunds for cancelled bookings only if we are able to rebook your space. Deposits are not refundable after 1st December.

Please note:
Opening Hours during this time are different and will be confirmed in our deposit request email to you.

Photos and/or videos we take of your cat may be used for sending you updates, our advertising, social media pages or website. This is optional and you can opt out of all photography if you wish.

All photos on this website are of our facilities and cats that have been in our care.