Hang With Us


HOW WE OPERATE

VACCINATIONS REQUIRED

Please request the appropriate type of unit for your cat's vaccination status.

We do recommend vaccinating for the health of your cat, this will also provide more boarding options.

Individual

Annual to 3 yearly required – as per your vet’s recommendation

Semi-communal

Annual required

Isolation

None required
Cats must be in good health

RATES

RATES ARE PER DAY
as at 1 February 2023
INDIVIDUAL~ISOLATION~
FAMILY UNIT

SEMI-COMMUNAL
UNIT



$22

$18


$36

$36


$46

$54
Public Holiday Surcharge: $5 per unit per day.
  • Charges are per day, minimum charge 2 days (5 days during Christmas/New Year period 20th December - 7th January).
  • The day of arrival and day of departure are both charged as a full day.
  • We may charge you for all days booked regardless of later check-in/earlier check-out.
Administering Medications
  • No charge. Original written instructions must be supplied.
Out of Hours Check-in/Check-out
  • May be available by pre-arrangement (as EXPRESS service only).
  • $25 per instance applies.
  • Please check the days we are closed before booking.
Pick-up/Drop-off Service
  • Door to door based on distance (return trip) traveled @85cents/km.
Veterinary Clinic Charges
  • Travel charge $25 (Inglewood, Waitara, Bell Block and New Plymouth clinics).
  • Veterinary fees, if applicable, are either added to your boarding bill or put on your Vet Clinic account.
Discounts & Reductions
  • After 28 days a discount of 5% applies for the duration of the stay.
  • As it takes longer to prepare separate meals, there is no reduction for bringing your own food.
Price Changes
  • Our rates are reviewed annually and any changes apply to bookings already made.

PAYMENT

Payment

  • Payment is due at check-in and all extra charges incurred by check-out.
  • We accept payment by EFTPOS, cash and bank deposit; we do not have credit card or payWave facilities.
Deposits
  • Deposits are required for bookings during Christmas/New Year period 20th December - 7th January.
  • After 1st December deposits are non-refundable.

CANCELLATIONS

Deposits for bookings during Christmas/New Year period 20th December - 7th January are non-refundable after 1st December.

As we don't charge for any other cancellations please give us as much notice as possible.

WHAT WE PROVIDE

The more information you give us, the better we can tailor our services to meet your cat’s needs.

The following are included:

  • bedding, food & bowls, pine litter & litter trays, toys, scratch posts.
  • maintenance grooming.
  • heat pads for hairless, older or arthritic cats.
  • administering of medication (tablets, oral suspensions, ointments, injections, inhalers)
  • updates of your cat’s stay as and when we can.

WHAT WE FEED

We provide premium food suited to the needs and life stage of your cat. This consists of:

  • Dry food - Royal Canin biscuits (kitten and several non-prescription varieties of adult food stocked)
  • Wet food - rabbit and possum meat (cruelty_free wild caught stored frozen  fed raw)
  • Treats - Temptations

Please bring any prescription food.

You may provide other food if you wish. As it takes longer to prepare separate meals there is no discount for supplying your own food.

CHECK-IN & CHECK-OUT TIMES

Your booking is an appointment for a date and time slot (morning or afternoon).

Please keep to your arranged check-in and check-out times as we do not open when there are no scheduled movements. Please don’t rock up and hope for the best.

If your plans/circumstances change, please update us asap: preferably in writing - by text if your cat is already in board -
m: 027 350 6090.


MORNING
AFTERNOON
Mon to Fri
8.30 - 9.30
4.30 - 5.30
Sat
8.30 - 9.30
CLOSED
Sun
CLOSED
4.30 - 5.30
Holidays/
Shutdowns

Refer Holiday Closures

EXPRESS SERVICE

Our EXPRESS service involves handover of cat in carry cage at Reception (or your car) instead of seeing your cat into or from their boarding unit. Feel free to request this if you need to be somewhere in a hurry, it helps you out for us to get your cat ready to go, or you find it hard to get your cat into their carry cage. Of course if you need a contactless process then this is the one to request.

Need some wiggle room? We also provide our EXPRESS service for check-in and check-out 30 minutes either side of our normal hours, by prior arrangement and without extra charge.

Please note:
EXPRESS check-in: we do expect a discussion with you on your cat’s current health status if

  • you are a new client
  • your cat has existing health conditions
  • your cat has a new condition/requirements.

EXPRESS check-out: please provide an arrival time and update us as necessary on the day. This will ensure that your cat spends the minimum amount of time sitting in their cage waiting. 

OUT OF HOURS

We appreciate you respecting our opening hours and the appointments (check-in and check-out dates and times) that you have booked. By prior arrangement we may open outside our normal hours.  Note that we also have shutdowns as indicated in Holiday Closures, any agreed check-ins and check-outs during this time are Out of Hours.

Out of Hours fee will apply (see Rates).

Check out our EXPRESS service if you need a little wiggle room around our open hours.

HOLIDAY CLOSURES THIS YEAR

2024

          Holiday         
Reception Closed
WITH CATS IN BOARD
Reception Open

New Year's Eve
Sun 31 Dec (2023)

New Year's Day
Mon 1 Jan
Tue 2 Jan
Waitangi Day
Mon 5 Feb
Tue 6 Feb
FEBRUARY SHUTDOWN
Wed 21 Feb - Wed 6 Mar
CLOSED: NO CATS IN BOARD
Taranaki Anniversary
Sun 10 Mar
Mon 11 Mar
 Easter
Sat 30 &
Sun 31 Mar
Fri 29 &
Mon 1 Apr

Anzac Day
Thu 25 Apr

King's Birthday
Sun 2 Jun
Mon 3 Jun
Matariki
Sat 29 Jun
Fri 28 Jun
Labour Day
Sun 27 Oct
Mon 28 Oct
Christmas Eve
Tue 24 Dec

Christmas Day
Wed 25 Dec

Boxing Day
Thu 26 Dec
Afternoon closed
Thu 26 Dec
Morning open
27th - 30th Dec
Fri 27 - Mon 30 Dec
Afternoon closed
Fri 27 - Mon 30 Dec
Morning open
New Year's Eve
Tue 31 Dec

New Year's Day
Wed 1 Jan (2025)
Thu 2 Jan (2025)

HOLIDAY CLOSURES NEXT YEAR

2025

          Holiday         
Reception Closed
WITH CATS IN BOARD
Reception Open

New Year's Eve
Tue 31 Dec (2024)

New Year's Day
Wed 1 Jan
Thu 2 Jan
Waitangi Day
Wed 5 Feb
Thu 6 Feb
Taranaki Anniversary
Sun 9 Mar
Mon 10 Mar
 Easter
Sat 19 &
Sun 20 Mar
Fri 18 &
Mon 21 Mar

Anzac Day
Fri 25 Apr

King's Birthday
Sun 1 Jun
Mon 2 Jun
Matariki
Thu 19 Jun
Fri 20 Jun
Labour Day
Sun 26 Oct
Mon 27 Oct
Christmas Eve
Wed 24 Dec

Christmas Day
Thu 25 Dec

Boxing Day
Fri 26 Dec
Afternoon closed
Fri 26 Dec
Morning open
27 - 30 Dec
Sat 27 - Tue 30 Dec
Afternoons closed
Sat 27 - Tue 30 Dec
Mornings open
New Year's Eve
Wed 31 Dec

New Year's Day
Thu 1 Jan (2026)
Fri 2 Jan (2026)

CHRISTMAS & NEW YEAR BOOKINGS

Our Christmas booking period runs from 20th December to 7th January each year.

The minimum charge during this time is 5 days. Yes, you could book for a shorter period of time, but the charge will be for 5 days. Your charge will be for all days booked, regardless of later check-in/earlier check-out.

We will take placeholder bookings until September, when we ask for a deposit to confirm your place.

Until 30th November we will process refunds for cancelled bookings only if we are able to rebook your space. Deposits are not refundable after 1st December.

Please note:
Opening Hours during this time are different and will be confirmed in our deposit request email to you.

USE OF IMAGES

Photos and/or videos we take of your cat may be used for sending you updates, our advertising, social media pages or website. This is optional and you can opt out of all photography if you wish.

All photos on this website are of our facilities and cats that have been in our care.

© Copyright 2024 Sentry Hill Cattery