Terms & Conditions

VACCINATION POLICY: It is the cat Owners sole responsibility to ensure that their cat has a FULL & CURRENT Vaccination against Feline Panleukopenia (FPL) Virus (sometimes called Feline Enteritis), Feline Rhinotracheitis (FRV) Virus and Feline Calcivirus (more commonly referred to as Snuffles or Cat-Flu).

Last vaccination must have been no less than 10 days prior to check in at cattery, and cats must be covered for the full duration of stay. NO cat will be accepted without proof of vaccination at time of check in.

No responsibility will be accepted by Sentry Hill Cattery for any other animal not vaccinated as recommended for their species (e.g.  Rabbit Calicivirus or RCD for rabbits).

NEUTER/SPAY POLICY: ALL cats over the age of 7 months must be desexed.

FLEAS AND WORMS: Sentry Hill Cattery requires that your cat be treated for fleas and worms no sooner than 7 days prior to and no longer than 5 weeks prior to check-in. If it is evident that any cat carries fleas or parasites they will be treated for these accordingly. You (the Owner) will be responsible for associated treatment costs.

ILLNESS/ACCIDENT POLICY: While all care and individual attention is given to each animal, in the un-likely event that your pet becomes ill or injured whilst in our care, Sentry Hill Cattery does not accept any liability or claims for illness, disease, loss, accident or death of any animal. In the event that your cat or any other pet appears un-well during their stay, Sentry Hill Cattery reserves the right to seek prompt medical attention from our preferred Veterinary Clinic to attend/treat your cat / pet on your behalf, unless you have specified a preference for your own veterinarian. All veterinary costs incurred are payable by owner at time of check out unless prior arrangement has been made for an account with your own vet.

In the interest of health and hygiene of all our guests we reserve the right to refuse entry to any cat or other pets which we believe to be unvaccinated, carrying an infectious illness or appear unfit for boarding (mentally or physically).

PRICING AND PAYMENT: All boarding tariffs are charged per day. The day of arrival and day of departure are both charged as a full day regardless of check / check out time. This guarantees that your space is available for the whole day should you be delayed for any reason.

Full payment (less any deposit) is payable upon collection of your cat or other pet. Sentry Hill Cattery reserves the right not to release any animal until such fees are paid.

Payments are accepted on site via: Cash, Cheque (with ID),  Eftpos or Debit Card. We also accept Credit Card (Mastercard or Visa) but a surcharge of 3% will apply.

TRANSPORTATION POLICY: Please ensure your cat is delivered and collected in a SECURE appropriate cat carrier. Cats travel better  and feel more secure in a covered carry cage, so if your cage has a wire top, a towel over the cage will help settle your cat for his / her journey.

ABANDOMENT: Sentry Hill Cattery reserves the right to make suitable and alternative arrangements for any cat left in our care 14 days after agreed collection date if no contact has been received from owner or authorised agent.